Our policy lasts 7 days. Items must be returned within 7 days from the delivery date. Unfortunately for hygiene purposes we cannot accept anything that has been worn, washed, altered, stained or doesn't have its original tags and packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, swimwear, jewellery, cosmetics, gift cards.
To complete your return, please complete the return form included in your order then contact us to schedule a collection.
There are certain situations where only partial refunds are granted (if applicable):
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
* Any item that is returned more than 7 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depending on your bank).
LATE OR MISSING REFUNDS
If you haven’t received a refund within a week, please contact your bank it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (if applicable)
If you need to exchange an item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.