SECTION 12- FAQ
Part of our Guarantee is that we offer free domestic shipping on all regular priced items. All domestic orders will be shipped within three business days via either Aramex or The Courier guy or Fedex depending on the selected shipping option. Orders are processed and shipped during regular business hours (9am -5pm ) Monday – Friday except on holidays. Please note that we only ship orders on business days.
Sale items are charged a flat rate of R100 unless combined with regular priced items and takeabout 3-5 business days to be delivered.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take some time for your exchanged product to reach you.
Once your order ships you will receive a confirmation email to the address you provided at checkout. That email will include carrier tracking information. If you wish to make a change to the shipping location, or have questions about shipping after the product has shipped it is your responsibility to contact the carrier.
1.1 When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date :
*Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 3 days however, some orders may ship within as few as 4 hrs and some may take up to 5 days.
*Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier (1-3 days).
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. Deliveries will be made between the hours of 8am and 5pm. The delivery company will make every effort to deliver within the time window provided.
1.2 Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise. If no one is available to receive the delivery, a second attempt will be made to deliver your parcel. If you decide to ask a 3rd party to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise, we will not be held responsible.
1.3 What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.
1.4 Can I make changes to the delivery address after I place my order?
Please contact us immediately via email: firstname.lastname@example.org to make the changes. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.
For information regarding our cancellation policy please visit the information above or contact us for any other questions.